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YSN is designed to help you, as support staff and advisors, get information about your students as early as possible to intervene and best support their success at YU. It helps you keep track of your students and their progress toward receiving the support and interventions needed. Students can use the platform to ask you or your department a question or reach out for more help within the portal. There is also a feature where a student can request an appointment with you that will automatically confirm, sync to your Outlook, and remind the student of the appointment.

Alerts are used to communicate both challenges and strengths regarding a student’s success in your class for the semester. The earlier these alerts are communicated, the better we can best support the student to being successful.

Flags are designed for instructors to alert advisors, support staff, and students that there is an issue in the classroom from attendance, to assignments, to grades. Students will receive an email alerting them that a flag has been raised regarding your course. Please note – any comments you include will be seen by the student and support staff.

Referrals are designed to refer a student to another department or staff person to connect them for extra assistance.

Kudos are designed for instructors to alert advisors, support staff, and students that the student has done something good in your course from attendance to a special project. Students will receive an email alerting them that a kudos has been given to them. Please note – any comments you include will be seen by the student and support staff.

Once an advisor or member of the support staff has resolved the issue, they can close the flag. You will receive an email with notes about the closure to close the loop on the student concern. For more information on raising and managing Alerts, you can see this helpful guide.